Frequently Asked Questions
Everything you need to know about your Terractive gear and orders.
What is the typical shipping time for Terractive sports gear?
Standard shipping usually takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your gear for an upcoming event.
How do I return an item that doesn't fit?
We offer a 30-day hassle-free return policy. Items must be in original condition with tags attached. Visit our returns portal to generate a prepaid shipping label.
Are Terractive products covered by a warranty?
Yes, all our high-performance equipment comes with a 1-year limited warranty against manufacturing defects to ensure you can train with confidence.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Affirm for larger equipment purchases.
How should I care for my technical apparel to ensure longevity?
To maintain fabric performance, we recommend machine washing in cold water with like colors and air drying. Avoid using fabric softeners or bleach.